Responsibilities and Duties

  • To acquire the needed supply in a timely manner within the pre-agreed to SLA
  • To monitor the operational KPIs of the acquired captains ensuring that a minimum level of service level is delivered to customers
  • To manage the process of replacements for captains who are not meeting the operational quality criteria
  • To assign the correct plans to the acquired captains with no delays or wrong assigned plans
  • To ensure that all Travel captains have the correct captain COGS plan including their fixed compensation, variable compensation and toll amounts
  • To conduct regular focus groups with captains to ensure that captains’ feedback is taken into consideration and the corrective actions are taken accordingly
  • To liaise with the central team to scale the bidding process to make sure that the cost per seat is at its lowest possible level given the captain quality threshold
  • To acquire the needed amount of backups while achieving the flexibility yet dependable backup fleet at a minimized cost


  • Experience in supply acquisition is required
  • Excellent on-ground acquisition and negotiation skills is required
  • A good network of captains and suppliers is required
  • English proficiency is required
  • Excel proficiency is required
  • Basic SQL skills are preferred