About Swvl:

Swvl is the leading technology company in the mass transportation market. We are a fast-growing data-driven company which is disrupting the public transportation market in multiple continents making people’s lives better on a daily basis in countries such as Egypt, Kenya and Pakistan. Swvl is a revolutionary idea that was born from passion, loyalty, and persistence to face all challenges on the table, Swvl is not just a means to facilitate commuting, but a hunger to strive for solutions, encourage the contribution of youth in innovation and inspire change. Swvl has a positive, diverse, and supportive culture - we look for people who are curious, inventive, and work to be a little better every single day

About the role:

We are looking for an individual to join our team with experience of supply payments, retention and financial analysis, ideally from a startup/tech company. The professional must have an experimental mindset and be adept at driving payment and retention KPIs across all categories & cities. This role is based in Karachi.

Role Responsibilities:

  • Driving KPIs such as Payout reliability, Bonus Reliability, reducing actual vs planned discrepancies, improving captain earnings to reduce Churn %, finance ticket resolution time by having 100% SLA fulfillment, reduction of adjustments (payout variation) as % of cost of goods sold.
  • Improvement of payment processes for better vendor/captain experience.
  • Stakeholder management.
  • Creating dashboards & trackers to provide visibility and tracking for onboarding, performance, and category teams.
  • Running analysis for primary captain churn reasons and providing solutions or process changes for better retention for all categories.

Role Requirements:

  • Minimum 4 years of experience with data and financial analytics
  • Bachelor’s Degree Minimum from a reputed institute, MBA preferred.
  • Experience in a startup company (Careem/Uber, foodpanda, Airlift, daraz etc) is a must.
  • Knowledge of SQL (BigQuery/Google Cloud platform), Python 3.9 (pandas, numpy, seaborn) would be a plus, MS Excel/Gsheets, Dashboards, Data studio/Tableau visualization experience required.
  • Working with complex datasets and on various tasks/project within the same time period and appetite to learn is a must!
  • Excellent presentation Skills.
  • Stakeholder management.
  • Ability to be flexible in approach, handling stressful and ambiguous work environments.