SWVL is looking to hire the Senior Manager, Operations Management based out of Dubai, UAE. This role
will be a part of the Central operations team reporting into the Head of Operations. This person will be
independently leading certain key Ops functions like captain performance at a Central level. This person
will require to exhibit really strong stakeholder management, strong business acumen and great hold and
understanding of data.
KEY ACCOUNTABILITIES & RESPONSIBILITIES
● Own and drive quality initiatives centrally to strengthen the promise made to customers and
● Build automated and scalable solutions to solve for the operational problems to enable cities and
faster and leaner execution.
● Proactively identify new avenues of optimization of processes and systems.● Design data based experiments to establish proof of concept or validate hypothesis and transform
them into actionable processes and systems.
● Working closely with the city operations teams to ensure the operationalization of the plans
agreed to achieve targets.
● The candidate will convert strategies into action by liaising with cross-functional leaders and drive
the changes required.
● The candidate will be required to stay on top of trends in a continuously evolving landscape, find
the right opportunities and prioritize based on size, internal capabilities, etc.
● Analyse data and insights to drive performance and efficiency.
PROFESSIONAL EXPERIENCE/ QUALIFICATIONS
● Very strong experience in stake-holder management and data driven problem solving
● Proven track record of working in ambiguous environments and faced paced startups
● Process driven person who can convert ambiguous business requirements and model into
structured business processes with standard operating procedures.
● Highly analytical thinker, passionate about the value of data and compelled to find insight in it.
● Ability to think strategically and operationally, delivering the day to day while defining and leading
the future direction.
● Ability to translate strategies into detailed execution plans and to take them to its desired