POSITION DESCRIPTION

SWVL is looking to hire the Senior Manager, Operations Management based out of Dubai, UAE. This role

will be a part of the Central operations team reporting into the Head of Operations. This person will be

independently leading certain key Ops functions like captain performance at a Central level. This person

will require to exhibit really strong stakeholder management, strong business acumen and great hold and

understanding of data.


KEY ACCOUNTABILITIES & RESPONSIBILITIES

● Own and drive quality initiatives centrally to strengthen the promise made to customers and

captain.

● Build automated and scalable solutions to solve for the operational problems to enable cities and

faster and leaner execution.

● Proactively identify new avenues of optimization of processes and systems.● Design data based experiments to establish proof of concept or validate hypothesis and transform

them into actionable processes and systems.

● Working closely with the city operations teams to ensure the operationalization of the plans

agreed to achieve targets.

● The candidate will convert strategies into action by liaising with cross-functional leaders and drive

the changes required.

● The candidate will be required to stay on top of trends in a continuously evolving landscape, find

the right opportunities and prioritize based on size, internal capabilities, etc.

● Analyse data and insights to drive performance and efficiency.

PROFESSIONAL EXPERIENCE/ QUALIFICATIONS

● Very strong experience in stake-holder management and data driven problem solving

● Proven track record of working in ambiguous environments and faced paced startups

● Process driven person who can convert ambiguous business requirements and model into

structured business processes with standard operating procedures.

● Highly analytical thinker, passionate about the value of data and compelled to find insight in it.

● Ability to think strategically and operationally, delivering the day to day while defining and leading

the future direction.

● Ability to translate strategies into detailed execution plans and to take them to its desired

outcomes