Job Brief

We’re massively expanding travel across all cities and we are looking for a travel

planning champion who will play a defining role in establishing Swvl’s footprint across all

cities through handling all the travel operation work.

Responsibilities

● Explore the intercity commute market and drive research for new travel

destinations to start and expand business in Egypt.

● You ensure, adapt, and optimize our quality and service standards according to

the needs of the Egypt market.

● Reduce customer Walk to Station and devise strategies to fulfill the unfulfilled

customer travel searches.

● You ensure that all the created stations, routes and schedules meet the customer

needs.

● Build go-to-market processes, establish performance KPIs, and drive

organization and operations effectiveness.

● Monthly, quarterly and yearly forecasting.

● Build business models that can optimize the entire route networks and maximize

demand in the most efficient manner.

● Liaison with all the teams (experience, performance, supply) to provide an

amazing experience to captains and customers and drive the category to the

best performance.

● Resolving complaints and preventing additional issues by improving processes.

Requirements

● Someone with a startup experience (preferably e-commerce). Preference to

someone who owned a category P&L.

● Knowledge about the inter city travel industry ( Large Private bus operators,

Knowledge about intercity commuter transportation as well as leisure travel).

● Managed a team before.

● Highly analytical, great knowledge of Excel and SQL.

● Passionate and super driven.

● Great at stakeholder management and cross team collaboration.

Reporting To: Country Manager.