About the Role:
As Excellence Executive, you will be leading the journey of the drivers at Swvl and will help in delivering the best experience for the customer base.
What You Will Do
- Improve driver quality by running initiatives, working closely with key stakeholders
- Monitor performance metrics and build strategies to improve the overall quality
- Manage a team of brand ambassadors to support drivers
- Develop plans to increase the earning potential of drivers
- Run driver retention programs and develop engagement initiatives
- Increase app adoption of drivers
What You Will Need
- Basic SQL or willingness to learn
- Google sheets/excel proficiency
- Having experience of 0-1 year