About Us

Swvl is the leading technology company in the mass transportation market. We are a fast-growing data-driven company that is disrupting the public transportation market on multiple continents making people’s lives better on a daily basis in countries such as Egypt, Kenya, Pakistan, UAE, and Jordan

Swvl is a revolutionary idea that was born from passion, loyalty, and persistence to face all challenges on the table, Swvl is not just a means to facilitate commuting, but a hunger to strive for solutions, encourage the contribution of youth in innovation, and inspire change. Swvl has a positive, diverse, and supportive culture—we look for people who are curious, inventive, and work to be a little better every single day.

What You’ll Do

  • Design, implement and support a best in class Enterprise solution application for Swvl corporate transportation
  • Act as the voice of the user. Build deep customer understanding via meetings, surveys, analytics, beta testing and usability research with the results summarized in personas that connects customer needs to the solutions
  • Drive the product planning & release timetable in coordination with the internal and external stakeholders
  • Author roadmaps, epics, user stories and use cases, functional and non-functional requirements and acceptance criteria to clearly define and communicate new services and features
  • Define the metrics to ship with your features to measure usage and other success indicators, monitor those metrics, and determine if the work is successful
  • Balance internal & external demands with available resources by prioritizing requirements, scoping features & setting expectations
  • Lead agile cross-functional teams to bring new features and services to market
  • Build awareness of the market, technology, and competitive trends. Prepare detailed competitive analysis and benchmarking
  • Engage with our user community to understand their needs and design new Getting Started Guides, How-To’s and Quick Starts and workflows to unlock their potential
  • Support and enable sales with the technical audience questions
  • Work closely with the sales and CS teams to scale their technical capabilities and to leverage their customer reach to understand the customer needs

What You’ll Need

  • 7+ years Rideshare or scalable B2B software integrations management experience – conceptualizing, defining, and delivering enterprise-grade technical product integrations to customers.
  • 3+ years experience managing API/Integrations (requirements, roadmap, packaging, GTM, documentation, support) i
  • Experience as a product manager delivering B2B software
  • Computer Science degree or professional experience as a software engineer a plus
  • MBA a plus
  • Experience with speech analytics software and / or call center software a plus
  • Experience designing and managing customer-centric APIs a plus
  • Experience with the UI / UX process and building apps a plus