About Us

Swvl is the global leading technology company in the mass transportation market. We are a fast-growing data-driven company that is disrupting the public transportation market on multiple continents making people’s lives better on a daily basis. We are a fast-growing data-driven company that is disrupting this specific market in multiple continents making people’s lives better on-a-daily basis in 12 countries and 22 cities, with the ambition to spread wings far and beyond. We have recently signed a $1.5bn business combination agreement with Queen’s Gambit Growth Capital to go public on Nasdaq.

Swvl is a revolutionary idea that was born from passion, loyalty, and persistence to face all challenges on the table, Swvl is not just a means to facilitate commuting, but a hunger to strive for solutions, encourage the contribution of youth in innovation, and inspire change. Swvl has a positive, diverse, and supportive culture—we look for people who are curious, inventive, and work to be a little better every single day.

About the Role

SWVL is looking to hire a Global Operations Manager to be a part of the Global Central Operations team based out of Dubai, UAE. This role is expected to drive service and process excellence on the end-to-end captain care operations (captain onboarding, captain training, and, captain support) across all the markets in which SWVL operates in.

What You'll Do

  • Design a streamlined onboarding and training process for new captains who wish to join Swvl
  • Drive process improvements to ensure captain onboarding and training related captain experience is maintained at an optimal level
  • Drive process improvements to enhance captain experience in all of SWVL’s captain support channels across in-person, app-based, and, phone support
  • Manage relationships with on-ground captain care teams and define their road-maps to ensure that captain care operations are run in an optimal way in their cities/countries
  • Be a central operations custodian to safeguard the captain care metrics at a global level
  • Drive SWVL’s global vision to continually improve the captain care experience and be a torch-bearer to unlock new captain care capabilities

What You'll Be

  • Exhibit all the core principles of being a Swvler
  • Relevant BSc/MSc or an equivalent professional qualification
  • 4+ years of experience in customer service, driver/captain support, program management, back-office operations, consulting, strategy, operations management or supply chain management
  • Strong communication and interpersonal skills
  • Strong program/project management skills
  • Excellent attention to detail, process and execution excellence